Saturday, July 31, 2010

Frequently Asked Questions

When and how will I receive my yearbook?

Production schedules and delivery for yearbooks vary by school. For schools that take yearbook orders in the fall, you will typically receive your yearbook in the spring toward the end of the school year. If your school takes orders in the spring, then your yearbook will typically be completed late summer or early fall of the same year. Unless your school offers a shipping option, all yearbooks are delivered to the school for distribution. For the most accurate answer to your school's yearbook delivery policy, contact your yearbook adviser, who may be found by using our contact us page.

How do I order a yearbook?

In most cases, students will receive an offer letter from his or her school's yearbook program. Included in the letter is a response form that can be returned by mail with the yearbook payment, or you can order online It's easy!

How do I order my yearbook online?

Go to www.yb-online.com and follow the easy 1, 2, 3 instructions.

How do I locate my school?

Click on the "Go" button just below the "Locate Your School" heading. Click on the name of your school to start the order process.

Can I order a yearbook even if I don't belong to the school?

Yes! The procedure is the same: First, locate your school, and then then click on your school name link. Remember, unless your school offers a shipping option, all books are delivered to the school and so you will need to contact the school to make arrangements to pick up your book.

What if I don't want to order online? Is there a form I can print?

Check with your school to find out what ordering options are available.

I'll be moving soon but I still want a yearbook. How do I ensure that I get one?

Unless your school offers a shipping option,all yearbooks are delivered to the school. Go ahead and place your yearbook order to reserve a copy and then contact your school's yearbook adviser to make arrangements for sending your yearbook. They'll be glad to help.

I'd like to buy a yearbook from a previous year. How do I get one?

PhoChron prints only as many yearbooks as are requested by the school for any particular year. However, schools often order extra copies for the library, alumni and last-minute sales. Try checking with your school to see if they have any extra yearbooks available.

What payment methods can I use online?

We accept Visa, MasterCard. Any card with the Visa/MasterCard logo can be used, including debit cards. We do not accept American Express, Discover or e-Checks at this time.

I'm having problems ordering online - what can I do?

Certain browser and/or security software settings may prevent your computer from accepting the session cookies that are needed to use the online ordering system. However, you can still place your order:
 

  • Call our Customer Service line M-F 8AM-5PM CST 877-330-0537 for assistance

 

Print  
Copyright 2001-2010 by PHOCHRON YEARBOOKS